One Legal | An InfoTrack Company
The leading provider of online legal support software
Software • Web-based software • Electronic court filing • Service of process • Legal support software
51 - 200
Client Experience Specialist
2 days ago
🏡 Remote – New York
One Legal | An InfoTrack Company
The leading provider of online legal support software
Software • Web-based software • Electronic court filing • Service of process • Legal support software
51 - 200
Description
• Play a pivotal role in a dynamic client-focused support team. • Address and resolve client inquiries through effective communication. • Ensure efficient resolutions that meet clients' needs. • Recognized for reliability and maintaining composure under pressure. • Contribute to team performance and drive company success.
Requirements
• 2+ years in Customer Support, with a preference for Call Center experience. • 2+ years working with CRM systems; Salesforce experience preferred. • Experience in SaaS, especially in legal services, is a plus. • Skilled in optimizing telephonic support systems; DialPad experience preferred. • 1+ years in legal/litigation support preferred. • High school diploma required; advanced studies or equivalent work experience valued.
Benefits
• 401(k) Match up to 5% • Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance • 20 Days of Paid Time Off (PTO) • 11 Paid Holidays • “Be Me Time” off for mental health, re-charging, volunteering • Matching Gift Program • Monthly Internet Stipend for Remote Employees
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