Research Operations Specialist

August 7

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Peloton Interactive

WebsiteLinkedInAll Job Openings

Motivation that moves you.

Fitness • Networked fitness • Android • Cycling • Hardware

5001 - 10000

Description

• Peloton is seeking a Research Operations Specialist to support innovation and optimization of our products. • The role works directly with the User Research team to facilitate research projects and programs. • Manage participant recruitment and logistics for user research methodologies including usability studies, surveys, and interviews. • Ensure a positive experience for research participants and maintain a comprehensive database of past research projects. • Support the User Research team in creating standardized processes and managing budgets related to research studies.

Requirements

• Show creativity and initiative for identifying new ways for sourcing participants, internally and externally • Enjoy and excel at communicating regularly with a variety of different research participants from various backgrounds • Expertise in managing relationships, including team members, stakeholders, consultants, and vendors • Strong attention to detail and adept at organizing information • Define & optimize processes and act on prioritized opportunities based on the research team’s needs • Coordinate multiple simultaneous projects on different timelines • Dependable; follow through and stay on top of things without direction • Passionate about user research, user centered design, customer service, and fostering a positive Member experience • Flexible and adaptable around unexpected changes to plan and process • Proactively address issues and solve problems that might come up in the logistical planning and execution of a research plan • Create standards to manage your work that others on the team can follow and have the ability to pivot and reprioritize initiatives when needed • Able to forecast time and effort, have a perspective on resourcing, and raise any concerns related to bandwidth • Set the bar high and serve as a mentor to others on the team • Act as a thought partner to researchers, advising on best practices and recommendations where relevant • Bachelor's Degree or 3+ years relevant experience • Familiarity with or willingness to learn User Research software and tools

Benefits

• Medical, dental and vision insurance • Generous paid time off policy • Short-term and long-term disability • Access to mental health services • 401k, tuition reimbursement and student loan paydown plans • Employee Stock Purchase Plan • Fertility and adoption support and up to 18 weeks of paid parental leave • Child care and family care discounts • Free access to Peloton Digital App and apparel and product discounts • Commuter benefits and Citi Bike Discount • Pet insurance and so much more!