Peregrine
Better information. Better operations. Better decisions. Safer communities. All in Peregrine.
11 - 50
Customer Advocate
September 7
🏡 Remote – New York
Peregrine
Better information. Better operations. Better decisions. Safer communities. All in Peregrine.
11 - 50
Description
• Full user adoption and long-term relationships are your top priority in this role. • You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. • You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value. • This role is critical to customer retention and growth and the right candidate needs to be an active and empathetic listener, a creative value-panhandler, and a proactive problem solver. • Remote position, highly preferred in CA, FL, or VA.
Requirements
• 3-7 years of direct experience supporting customers to adopt technical software solutions • Previous work directly or in a vendor relationship with law enforcement, public safety, or the military is required • Significant experience in the enterprise software space, startup experience also a plus • Ability to listen to synthesize user feedback and be the first line of support throughout the contract • Successful track record of zero churn and positive net revenue retention • Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience • Located on the West Coast, California is strongly preferred
Benefits
• Benefits • Equity (if applicable) • Bonus (if applicable)
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