Persona
Configurable identity infrastructure for KYC, AML, KYB, fraud detection, onboarding, and more.
Identity • Security • Compliance • PII • KYC
51 - 200
Core Solutions Engineer (SF/NYC)
March 12
🏢 In-office - Manhattan
Persona
Configurable identity infrastructure for KYC, AML, KYB, fraud detection, onboarding, and more.
Identity • Security • Compliance • PII • KYC
51 - 200
Description
• Primary technical point of contact on a portfolio of accounts • Partnering with Customer Success Managers to support customers • Building relationships with stakeholders • Serving as technical advisor and crafting solutions • Working with product and engineering teams • Developing resources and processes for scaling customer support • Contributing to cross-functional team growth and success
Requirements
• 3+ years of work experience in technical customer-facing role • Strong work ethic and commitment to excellence • Deep interest in understanding customer needs • High technical aptitude • Experience with APIs, web development, and writing scripts • Excellent written and verbal communication skills • Collaborative and coachable • Comfortable with ambiguity and navigating uncharted territory • Ability to multitask and thrive under pressure • Willingness to travel and meet customers in person
Benefits
• Base salary range between $100,000 - $130,000 • Competitive equity packages • Opportunity to impact and help achieve company mission
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