Phones Implementation Specialist

April 27

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Description

• Ensure customers get the most out of cloud-based VoIP phone systems • Work closely with clients and internal teams for seamless transition to VoIP solutions • Technical expertise and troubleshooting skills to drive communication transformation

Requirements

• Proficient in written and spoken English • Technically adept and excited to learn about VoIP technology. Experience in telephony is a plus! • Highly organized, detail-oriented, and excellent at multitasking • Skilled in project management and workload prioritization • Capable of handling concurrent incoming and outgoing calls • Confident, articulate, and professional communication skills • Empathetic, able to relate to customers, and proficient in conflict resolution • Quick learner in a fast-paced, technical environment • Strong intrapersonal and interpersonal skills • Effective problem-solving abilities • Time management skills for efficient ticket triage • Demonstrated desire to learn and apply innovative thinking • Responsible for maintaining a suitable workspace with a computer, reliable internet, functioning webcam, microphone, and speakers