Director of Retention

July 24

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PetLab Co.

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We’re PetLab Co. A company built for pet owners, by pet owners.

51 - 200

Description

• Maximize customer LTV by unifying and optimizing multi-channel retention efforts across various platforms • Drive rapid growth in LTV by leveraging tools available • Nurture a brand-friendly customer journey that drives loyalty and WOM • Innovate effective retention strategies and execute tactics to minimize customer churn

Requirements

• 7-10 Years in DTC Retention • Data Driven • Think Fast, Move Fast • Driven to Excellence • Systems-Oriented • Exceptional Communicator

Benefits

• Health/Dental/Vision/Disability/Life + 401k + 20 Days PTO