PointClickCare
Transforming Care Through Technology
Electronic health records • EHR • EMR • long-term care • software
1001 - 5000
Solutions Analyst - Pharmacy
July 31
🏡 Remote – New York
PointClickCare
Transforming Care Through Technology
Electronic health records • EHR • EMR • long-term care • software
1001 - 5000
Description
• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application • Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities • Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation • Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers • Effectively use and search the knowledge base, occasionally contributing new or updated content • Meet or exceed established service delivery guidelines and key performance indicators • Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system • Be available to work between 8:00AM- 8:00PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need.
Requirements
• Post secondary education required. • Experience supporting and trouble-shooting web-based software applications. • Preference for those with experience using diagnostic tools to help resolve customer issues.
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