RevolutionParts
We make it easy for dealers/manufacturers to sell parts and accessories online with our catalog and eCommerce solutions.
Auto Parts eCommerce • eCommerce • dealerships
51 - 200
Customer Experience Advocate II
September 11
🏡 Remote – New York
RevolutionParts
We make it easy for dealers/manufacturers to sell parts and accessories online with our catalog and eCommerce solutions.
Auto Parts eCommerce • eCommerce • dealerships
51 - 200
Description
• Be the primary point of contact and build long-term relationships with customers in your book of business. • Help customers through email, phone, online presentations, screen-share, and in-person meetings. • Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors. • Enact timely and successful recommendations to meet your customers' needs and objectives. • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Utilize tools to forecast and track assigned account metrics and health. • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishmentsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. • Monitor and analyze customer’s usage of our product. • Responsible for working with the Sales and Onboarding teams to integrate new clients and develop existing client relationships. • Liaise between the customer and all internal teams. • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
Requirements
• At least 2 or 3 years of previous account management in a SaaS e-commerce technology company • Knows about eCommerce industry updates before most people • Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce • Strong verbal and written communication skills • Great people skills and an outgoing personality • Be a “self-starter” and stay focused even when unsupervised • Experience managing multiple projects for enterprise clients • Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service
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