Customer Support Specialist - Bilingual, French

August 10

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RevolutionParts

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We make it easy for dealers/manufacturers to sell parts and accessories online with our catalog and eCommerce solutions.

Auto Parts eCommerce • eCommerce • dealerships

51 - 200

Description

• Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible. • Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues. • Educate customers on key aspects of their service during interactions and by creating content for our knowledge base. • Coordinate with the team to keep data on customer interactions and continuously improve our processes.

Requirements

• A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers • Fluent in French with a preference on French Canadian • Experience supporting customers via phone and/or email • Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures • An understanding of or previous experience in eCommerce; technical experience with websites a plus! • Experience with Google Analytics, SEO, or Marketplaces (eBay/Amazon) is a bonus! • A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager or Tier II Technical Support