Technical Operations Associate - NYC

July 24

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Rokt

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The global leader in ecommerce technology, helping companies seize the full potential of every transaction moment

Transaction Marketing • Digital Marketing • Website Monetization • Consumer Engagement • Finding Customers

201 - 500

💰 Secondary Market on 2022-12

Description

• Rokt’s Customer Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our partners and clients in a way that ensures the long-term health of its network. • We are seeking an experienced operator that can raise the bar and manage Rokt’s most complex implementations and internal processes, as it enters a period of hypergrowth. • Depending on the level of experience, this person can act as an owner or deputy owner across one of many specialist program areas, while also contributing to the core work output of the team. • This core work involves building and maintaining integrations, campaigns, enforcing campaign policies, defining and improving internal policies and procedures, developing a more scalable campaign QA within the organization and network. • You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

Requirements

• 1-3+ years of professional experience in Operations, BA/BS degree • French, German and Japanese speakers are a plus, but not required • Experience with Jira, digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus • Preferably has technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations • Effective communicator - able to simplify and effectively explain complex solutions • Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution • Project management - highly organized and able to prioritize tasks effectively • Reacts well when placed under stressful conditions or pressure • Positive attitude and able to enjoy the work they do

Benefits

• Accelerate your career. We offer roadmaps to leadership and an annual $5000 training allowance • Become a shareholder. Every Rokt’star gets equity in the company • Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! • Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family! • Dog-friendly office • Extra leave (bonus annual leave, sabbatical leave etc.) • Work with the greatest talent in town • See the world! We have offices in New York, Seattle, Sydney, Tokyo and London