Director, Customer Success
May 1, 2023
🏡 Remote – New York
Description
• Be the owner of all strategic sponsors to global events • Execute sponsorship fulfillment and communicate all timelines and deliverables to accounts • Build and maintain strong, long-lasting client relationships • Educate and drive adoption of SaaStr's sponsorship offerings • Operate as the lead point of contact for all matters related to sponsors • Assist with high severity requests or issue escalations as needed
Requirements
• BS/BA or equivalent > 3.0 years of experience managing clients post-sales • Experience in an account management capacity • Passion for building relationships with clients • Expert on client relationship management • High attention to detail • Experience working with Salesforce a plus
Benefits
• Opportunity to work with the world's largest community of SaaS executives • Chance to own the relationship with a $6M+ book of business and potentially grow out the post-sales function • Small team environment with a chance to be a true owner
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