Support Engineer
August 6, 2023
🏡 Remote – New York
Description
• Play a critical role in improving user experience and Operations Team processes • Research, diagnose, troubleshoot, and resolve product-related problems faced by users • Select and create tools and documentation to improve troubleshooting • Read and understand codebase • Possess a strong understanding of React framework and/or Python (ideally Django) • Communicate directly with non-technical staff and clients • Problem solve and translate diagnosed problems into suitable solutions • Bonus: Have 1-2 years of technical experience in the production environment • Bonus: Possess experience with any of Docker, GoLang, AWS
Requirements
• Combine code understanding, deductive reasoning, and monitoring tools to trace problems • Have a strong understanding of Request/Response and REST web framework • Use logs, debuggers, and profiler tools effectively • Enjoy reading and understanding a codebase • Possess a strong understanding of React framework and/or Python (ideally Django) • Communicate with professionalism and write documentation • Naturally problem solve issues • Bonus: Have 1-2 years of technical experience in the production environment • Bonus: Possess experience with any of Docker, GoLang, AWS
Benefits
• Remote and flexible work environment • Diverse, driven, and supportive team with a positive work atmosphere (one of our core values) • Market-competitive salaries • A culture of growth - being mentored, coached, and supported to grow in your career. • Great company healthcare package with dental and optical coverage • Learning and development budget
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