Account Operations Manager

March 14

Apply Now

Receive Emails with Similar Jobs

Scaler Global

WebsiteLinkedInAll Job Openings

The ESG data platform made for real estate professionals by real estate professionals.

technology • data-driven insights • ESG • sustainability • roadmapping

11 - 50

Description

• Deliver prompt and professional service to our Scaler clients through verbal and written communications • Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform • Proactively support the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets • Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients • Develop and maintain positive working relationships with clients and other key partners • Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning • Contribute to the overall Scaler partnership strategy • Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials

Requirements

• Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industry • Bachelor's degree in Business, Sustainability, Marketing, or otherwise proven experience equivalent • Advance Proficient in Microsoft Excel and PowerPoint • Excellent data management skills • Excellent communication, organizational, strategic thinking, and problem-solving skills

Benefits

• Top-of-market salary and a generous equity stake in the company • 25 paid vacation days per year, but the opportunity for more if needed • We offer a hybrid work policy: 2 days working from home and 3 days in-office each week • Four months of parental leave • Annual personal development budget • We are a global company that meets in person at least once a year