IT Support Manager

August 22

Apply Now

Receive Emails with Similar Jobs

F. Schumacher & Co.

WebsiteLinkedInAll Job Openings

A beautiful room is the sum of its parts. F. Schumacher & Co. is the sum of its people.

Fabrics • Wallcoverings • Trimmings • Floorcovering • Furnishings

501 - 1000

Description

• Responsible for managing and guiding the IT support team to ensure high-quality technical support services. • Oversee the day-to-day operations of the IT support team, ensuring timely resolution of technical issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field. • 2-4 years of experience in IT support or a related role, with a proven track record of leadership. • Strong technical knowledge across various IT systems and platforms, including Microsoft 365, Azure cloud infrastructure, networking protocols, and SaaS solutions. • Experience leading a small team and providing mentorship to junior staff. • Proficient in ticketing systems, remote access tools, and both Mac (80%) and Windows (20%) operating systems. • Excellent problem-solving, analytical, and decision-making skills. • Exceptional customer service orientation and strong communication abilities. • Ability to work effectively in a fast-paced, dynamic environment with competing priorities. • Leadership potential with a strong desire to learn and grow in a management role.

Benefits

• Competitive Salary • Corporate Annual Profit Sharing • 401K Plan • Dental Coverage • Medical Coverage • Prescription Drug Plan • Vision Coverage • Health Savings Account (HSA) • TELADOC • 25 Days Paid Time Off (PTO) • 10 Company Holidays • Bereavement Leave • Life Insurance • Flexible Spending Accounts (FSA) • AFLAC Plans (Accident and Critical Illness Plans) • Pet Insurance • Short-Term Disability (STD) • Long Term Disability (LTD) • Parental Medical Leave • Child Bonding Leave • Employee Discount