Onboarding Manager

June 6

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Sigma Computing (hiring!)

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Collaborative analytics built for the cloud

Data Analytics • Business Intelligence • Data Visualization • Cloud Data Warehouses • Spreadsheet

201 - 500

Description

• Drive new customer onboarding with a core focus on customer adoption and self-sufficiency • Tailor the implementation design to the skill-set of the customer • Teach best practices of using Sigma, relevant to the use case and the skill-set of the user • Define path to successful onboarding based on proactively understanding customer's business' needs and purchase drivers for Sigma. • Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers. • Manage and own key customer milestones: sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS. • Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers. • Raise risks and drive accountability to remove onboarding blockers. • Provide BI implementation expertise / advice in one or more of the following areas: - Sigma best practices and patterns - Data modeling / shaping - Common BI usage patterns - Future product direction / roadmap - Performance optimization - Security including SSO, team organization, and row-level security • Document new knowledge and cross-train other members of the team

Requirements

• 3+ years of hands-on business intelligence experience, working in a customer-facing technical role (customer success, consulting or pre-sales) • Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer • Customer relationship skills • Hands-on experience implementing and troubleshooting production business intelligence solutions, using one of the major front-end BI tools • Data warehouse experience - cloud data warehouse preferred (Snowflake, Databricks, Redshift, BigQuery) • Hands-on experience with dimensional data models and data shaping techniques (SCD, dim_date, pivot/unpivot/lateral join with unnesting etc…) • Hands-on SQL proficiency • Focus on methodologies for creating BI solutions, that are robust, reusable and easy to understand and maintain • Desire to teach the customer the best way to accomplish their goal • Bachelor's degree in computer science or related field or equivalent technical experience

Benefits

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits • Lunch Program • Dog friendly office