Stensul
The platform for collaborative email creation
email marketing • software-as-a-service • marketing technology • enterprise software • marketing
51 - 200
Director of Professional Services
July 24
🏢 In-office - Manhattan
Stensul
The platform for collaborative email creation
email marketing • software-as-a-service • marketing technology • enterprise software • marketing
51 - 200
Description
• As our Director of Professional Services, you will help to empower customers to achieve value outcomes with Stensul, through world-class professional services that are delivered with empathy, expertise, and care. • This includes a streamlined onboarding process that ensures customers are up and running quickly and efficiently, as well as ongoing implementation support to help customers get the most out of Stensul. • Build and scale world-class Innovative value services offering for Stensul customers • Streamlining a customer onboarding process that drives customer activation, adoption and retention, reducing time it takes to onboard a new customer • Reducing cost of professional services function while increasing revenue generation by offering valuable and differentiated services packages to our customers • Build a monthly feedback loop between our Services organization and Engineering/Product teams, emphasizing where and how customers struggle in the current iteration of the product. • Constant investment in efficiency, both through process improvements and automation reducing manual tasks performed by services team • Working with Stensul partnership program to identify successful partners to help scale services 2024-2025 and beyond
Requirements
• Lives Stensul’s core values: Learning Agile, Team Players, Garra, and Above & Beyond. • Embodies an empathetic, customer-first mindset. • Experience in a rapid-scale startup, B2B, or SaaS organization. • Demonstrated experience building and scaling a professional services business with accountability for financial targets • Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers) • Investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills. • Ability to problem solve with minimal guidance in a rapidly changing environment. • Ability to coach and mentor employees. • Proven ability to create and embody a culture that delights customers and employees in innovative ways. • Strong written and verbal communication skills with a talent for articulating customer challenges. • Creative, resourceful, detail-oriented, and well organized.
Benefits
• Competitive compensation package that includes equity • Excellent medical, dental, and vision coverage for you and your dependents • Weekly catered lunches and fully stocked kitchen with snacks and beverages • Extra goodies like team breakfasts, monthly team outings, etc. • 401(k), life insurance, commuter benefits, and parental leave plans • Flexible time off policy to balance your work and life in the way that suits you best • Collaborative, transparent, and fun loving office culture • We are a growing company, so as we grow, YOU will grow!
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