Ecommerce Logistics Coordinator

July 3

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Tarte Cosmetics

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high-performance natural beauty 🌻 cruelty free 🙅 parabens, gluten, mineral oil

51 - 200

Description

• Monitor daily e-Commerce orders, while partnering directly with Customer Service and the 3PL to solve aged orders and other shipment issues • Lead for ecommerce roadmap projects related to the 3PL, website, and other downstream systems including order management • Partner with 3PL warehouse and internal operations teams to plan, prepare, manage, and postmortem special ecommerce sales events • Work with 3PL partners to determine root cause/corrective action plans on ecommerce issues that arise • Analyze end-to-end ecomm order process and determine opportunities for improvement • Monitor ecomm daily, weekly, and monthly KPI/SLAs ensuring our 3PL partner is maintaining Tarte's target expectations • Analyze business needs and strategize cross functionally with ecommerce, retail logistics/supply chain leaders and channel planning partners • Provide daily, weekly, and monthly updates regarding order status to customer service, and eCommerce management • Coordinate with eCommerce international fulfillment partner to monitor the transfer of orders with a focus on accuracy, reducing shipment timelines, troubleshooting order issue, and driving innovation • Create, maintain partnerships with 3PL teams to focus on achieving consumer excellence • Hybrid work schedule that includes 3 days at the NYC headquarters and 2 days virtual • Occasional travel required to our 3PL facility in Indiana

Requirements

• Min. 2 years Business Administration/Customer Service/Supply Chain experience. • BA/BS degree or equivalent experience. • Ecommerce experience highly desired. Knowledge of various ecommerce platforms and backend systems a plus. • Experience with US shipping carriers & with international duties & logistics a plus • Ability to analyze data and make determinations to proactively identify business opportunities • Ability to multitask • Strong organization and communication skills • Excellent written and interpersonal skills • Excellent Customer Service • Proficient / Advanced in MS Excel

Benefits

• Medical, dental, vision, 401k plan & access to health and wellness programs • Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more! • Hybrid work policy • Gratis, employee discount on tarte.com, team give-back initiatives • Friendly, fun, creative & collaborative work environment