Enterprise Customer Success Manager

23 hours ago

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Trustpilot

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Behind every Trustpilot review is an experience that matters.

online reviews • review software • online reputation management • customer reviews • consumer reviews

501 - 1000

💰 $55M Series E on 2019-03

Description

• Manage strategic and key customers to build a success plan that maximizes the Trustpilot review platform • Identify and measure metrics for customer success, reporting on progress and identifying account roadblocks during regular reviews • Ensure the timely and successful delivery of Trustpilot solutions according to customer needs and objectives • Travel and meet with customers in person, discovering and understanding their needs and driving adoption through best practices • Act as a trusted advisor throughout post-sales engagement, advocating customer needs back to Trustpilot’s internal support, product, engineering, marketing and sales teams • Successfully manage a book of business of ~$1.7M in revenue • Reports to the Enterprise Customer Success Team Manager

Requirements

• 5 + years Customer Success, Account Management, Sales experience in a SaaS company • Passion for technology and for being a part of a fast-growing SaaS company • Experience navigating large global organizations across multiple stakeholders and levels • Exceptional communication skills, highly organized, collaborative and detail oriented • Experience building and maintaining relationships while anticipating future customer needs, and identify solutions to mitigate churn, drive engagement and revenue growth • Strong leadership skills which inspire confidence with our customers • Ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, ready to grow with a company and keep pace with our ambitious growth targets

Benefits

• A competitive base salary of $100,000 - $100,000 gross per year, plus a competitive commission structure. • 20 vacation days + 2 personal days +10 paid holidays per year • 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist • Full health insurance • 401k matching your contributions dollar-for-dollar up to 4% of your base salary • Discounted club membership at Life Time Fitness • 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months • A friendly, open office complete with a foosball table, root deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks • Free breakfast and lunch on Tuesdays and Wednesdays and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few