Business Operations Manager

April 16

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TRM Labs

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Blockchain intelligence solutions to detect, monitor and investigate fraud and financial crime in digital assets.

Anti-money laundering • Blockchain analysis • Transaction monitoring • Crypto compliance • Blockchain forensics

51 - 200

Description

• The business operations manager helps to manage the end-to-end processes that enable Moab to roll out new product features to existing customers, onboard new customers, and manage existing customers • As part of the Business Operations team, we’re looking for an individual to help solve key cross-functional roadblocks, conduct reporting and analytics, and optimize every operational process at Moab • As a business operations manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency • This is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets) • This role rewards do-ers • You’ll help Moab build scalable processes for its GTM motion (Operations, Sales, Finance, etc.) • You’ll work directly with Moab’s founding team to help solve some of the businesses top priorities • You’ll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative • You’ll pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly • You’ll help onboard new customers, support existing customers and sometimes pitch new customers! • You’ll identify consistent pain points and develop and iterate on processes to help the company solve issues over time • You’ll use your qualitative and quantitative skill set to help create key analysis to influence and execute on operational decisions • You have product taste and are able to think through how business systems requirements should be shaped, and partner with our product and design teams on conceiving and testing workflows • You’ll communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes • You’ll deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals

Requirements

• 2+ total years of experience in finance, management consulting and private equity strongly preferred and / or 2+ total years of experience in an business operations, growth operations, or strategic finance role at a B2B startup or tech company • You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward • You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way • You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility • You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions • You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices • You’re tactical and don’t only sit at a 30,000 foot level • You’re discerning and an incredibly fast learner