Upfluence
Influencer marketing platform for eCommerce & social commerce, helping brands & agencies drive sales with creators.
Social Marketing • Influence • Authority • Social media advertising • Influencer Marketing
51 - 200
Customer Onboarding Specialist
Yesterday
🏢 In-office - Manhattan
Upfluence
Influencer marketing platform for eCommerce & social commerce, helping brands & agencies drive sales with creators.
Social Marketing • Influence • Authority • Social media advertising • Influencer Marketing
51 - 200
Description
• Optimize client retention and engagement through onboarding. • Launch client's first campaign using Upfluence platform. • Provide an excellent onboarding experience and maximize tool utilization. • Support transition to the Customer Success team.
Requirements
• Being Upfluence’s Software expert to be able to guide your clients seamlessly through their first steps using the software. • Be responsible for the client’s software adoption (using integrations and features) • Learn and Try every new Software update • Report Software bugs or anomalies to the Support team • Qualify the client's objective and priorities regarding Influencer Marketing and Software usage • Create the campaign’s materials (campaign brief, emails) and set up the client’s campaign workflow on the Software • Monitor Client’s Software activity during the Onboarding phase • Be the client’s best ally and guide for their Influencer marketing efforts • Stay at the edge of Influencer Marketing trends and best practices
Benefits
• Comprehensive compensation package • Stock options • Medical, Dental, Vision & Disability Insurance • Commuter benefits and additional employee perks • A diverse and international team • Generous PTO & Company holidays • An entrepreneurial environment with room for growth
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