Exec Director of Client Service & Delivery

July 24

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ustwo

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Digital product studio in London, New York, Malmö, Tokyo and Lisbon. We're employee-owned and B Corp certified.

Interaction Design • User Interface Design • Development • Service Design • Digital Product

201 - 500

Description

• ustwo is seeking an exceptional and experienced Executive Director of Client Services and Delivery. • This role will sit on the Executive Leadership Team and will be accountable for creating, driving and delivering the discipline and global ustwo strategy. • The role will be based in the US and will report into the CEO. • Leading a Client Service team and a Delivery team you will be responsible for the overarching leadership, well-being and development of these distributed teams, in alignment with ustwo culture and values.

Requirements

• Experience in setting the strategic direction for delivery and client service discipline and overall company vision. • You have substantial demonstrable experience in leading teams to deliver Agile projects and develop client relationships. • Have proven success in managing, leading and growing senior BD teams in multiple locations. You know how to gain the best out of the people you work with and support individuals' growth and development, deepening their skills and experience. • Able to demonstrate that you are impactful in your communication style, a true storyteller. You know how to hold a room and how to convince more conservative stakeholders through empathy, insights and persuasion skills. • You have strong commercial acumen, you can evaluate proposals put together by your team, spot areas of new opportunities as well as areas for concerns. You understand how to make trade-offs to achieve commercial objectives without undermining the quality of our work. • You are client-oriented, you have grown accounts from single projects, are well versed in client life cycles and understand how to offer value for clients over the long term. • You understand the complexities of delivery, and are able to guide teams to deliver complex digital products on time and within budget. • You have a deep appreciation for the value of strategy, design and product in all its forms. You have experience of working closely with other disciplines and will bring a mindset of learning together. • You thrive in uncertainty and have the ability to create clarity for others when navigating difficult projects or relationships. • You have past success in supporting teams in reaching their full potential and knowing what it takes to motivate a diverse and talented team. • You are known in the market as a talented thought leader in your field.

Benefits

• Fully paid Medical, Vision, and Dental coverage • 401k with up to 5% company matching • 20 Days PTO • Up to 15 additional closed days per year, including the last week of the year • Hybrid working model • Transit and Health FSA programs • Citibike membership • One Medical and Talkspace Memberships • 16 weeks of paid parental leave • Annual Growth & Development Budget • Monthly Wellness & Cell Phone Contributions