Customer Retention Manager

September 11

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

• Varsity Tutors seeks a Customer Retention Manager to lead a retention team • Manage hiring, development, and performance of customer retention professionals • Assess client needs and develop renewal strategies • Maintain CRM usage and foster high employee engagement • Collaborate with leadership on motivational initiatives and performance tracking

Requirements

• Demonstrated results and effective at building teams • 3+ years of customer retention, client relations, or customer success experience • Strong leadership qualities with the ability to coach, develop and motivate a team • Experience developing retention plans and analyzing metrics • Demonstrated ability to implement and train teams in strategic and effective retention techniques • Experience in hiring, developing, and managing a high-performing retention team • Ability to work independently and prioritize work • Ability to work some evenings and weekends

Benefits

• Competitive Base Salary and Variable compensation (performance bonuses) plus Equity in the company • Healthcare Plans (Medical, Dental, Vision, Life) • 401k Company Matching Plan (No Vesting Period) • PTO and Company Holidays • Remote work environment • Maternity, Paternal, and Adoption Leave • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes) • Once-in-a-lifetime opportunity to help transform how the world learns! • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture