Versana
Versana is an industry-backed fintech bringing transparency, efficiency and velocity to the syndicated loan market.
Loan Syndications • Corporate Credit • Debt • Capital Markets • Leveraged Finance
11 - 50
Client Support Specialist
April 9
🔄 Hybrid – Manhattan
Versana
Versana is an industry-backed fintech bringing transparency, efficiency and velocity to the syndicated loan market.
Loan Syndications • Corporate Credit • Debt • Capital Markets • Leveraged Finance
11 - 50
Description
• Maintain subject matter expertise in syndicated loans and our platform. • Troubleshoot complex issues that span multiple technologies • Own and manage client issues throughout its support lifecycle • Collaborate with internal teams to resolve client issues • Synthesize client feedback and clearly communicate to internal teams • Proactively monitor production platform to identify and manage potential platform issues
Requirements
• 2-5 years of hands-on technical client support with a track record of exemplary customer service • Knowledge of financial products or experience in a fintech company • Knowledge of relational databases, ability to write basic SQL queries • Understanding of SDLC • Knowledge of Object-oriented programming • Familiarity with Restful APIs • Experience with ticketing systems and support workflows • Willingness, flexibility and commitment required to thrive in a startup environment • Ability to work effectively in a team setting and be a hands-on team member • Strong multi-tasking skills to manage cross-functional responsibilities • Strong verbal and written communication
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