Technical Account Manager
March 23
🔄 Hybrid – Manhattan
Description
• 4+ years of relevant experience in client service roles (e.g., Account Management, Project Management and/or Ad Operations) • Strong client service skills, as well as knowledge of the prominent technologies within ad tech: data onboarding, DSPs, ad serving, programmatic buying, measurement, and data targeting • Proficiency with SQL via Google BigQuery along with other cloud-based systems and tools • Results-oriented, highly productive, self-starter who can multitask and prioritize effectively in a fast-paced environment • Open-minded to new ideas, feedback, and alternative approaches to adapt strategies based on evolving client needs and industry trends
Requirements
• Exceptional project management and client service skills and knowledge of the advertising technology landscape • Exceptional communication skills, strong understanding of industry trends and best practices, and a proactive mindset to develop creative solutions to complex client challenges
Benefits
• Build credibility with clients and support the account team for technical inquiries and issue resolution • Actively support our clients' experience leveraging Viant’s Data Platform and Advanced Reporting solutions. As a subject matter authority, you will foster adoption by providing insightful support and driving engagement with these technologies • Act as a trusted advisor to key customers, understand their technical requirements and scope technical solutions that align our products/services to meet their needs. • Project manage and collaborate with cross-functional teams, including Sales, Business Intelligence, and Operations, to ensure seamless coordination and delivery of technical solutions • Provide ongoing training and documentation for internal sales and operations teams on processes and strategy regarding measurement reporting and best practices to promote knowledge sharing • Communicate complex technical information clearly to non-technical stakeholders • Strong analytical skills and attention to detail, with the ability to interpret data and insights to drive performance and inform future strategies • Cultivate a deep understanding of the technology landscape and trends relevant to clients and the ad tech industry
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