Vicarius
Leading the pack in vulnerability remediation.
Cyber • CDS • Malwares • APT • Capability Driven Security
51 - 200
Customer Success Engineer
June 14
🏡 Remote – New York
Vicarius
Leading the pack in vulnerability remediation.
Cyber • CDS • Malwares • APT • Capability Driven Security
51 - 200
Description
• Providing continuous technical implementation, answering support calls and tickets, training and providing solutions to customers and partners/resellers • Identifying and leading upsell and renewal projects with existing customers • Being the face of the customer when working with other teams to ensure customer success (Development, Product) • Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers • Working with a regional team and leadership to identify process bottlenecks and initiate projects to improve customer satisfaction • Providing occasional assistance in the responsibilities of the pre-sales cycle (Demo, POC, Requests for information, etc.) • Attending professional events and workshops to build and maintain professional skills and networks • Ability to take full ownership and lead assignments from A to Z while being a team player
Requirements
• 2-4 years of experience as a Customer Success Engineer, Support Engineer, or other technical-customer-facing role for SaaS companies • Experience with handling and troubleshooting enterprise IT environments • Knowledge of various operating systems - Linux, Mac, and Windows - including troubleshooting • Automation and scripting abilities (PowerShell, Python, Bash) • Knowledge of cybersecurity terminology • Ability to speak in front of a crowd • Knowledge of SaaS-based security products • Understanding of the enterprise cybersecurity ecosystem and processes • SaaS technical implementation experience
Benefits
• Flexible work hours • Professional development opportunities • Health insurance coverage • Remote work option
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