Customer Service Associate
July 2
🏢 In-office - Manhattan
Description
• Answer General Sales phone line regarding order status or warranty questions and either assist as needed or direct to Inside Sales Coordinator if outside of CSA responsibility • Field RMA warranty requests and process/send RMA paperwork via email to LSI representatives or end-users • Send Order Acknowledgements to LSI Representatives and/or end users • Send Tracking Information to LSI Representatives and/or end users • Assist Inside Sales Coordinators with maintaining company MRP/CRM database • Attend daily sales meetings and training programs • Provide excellent customer service to any customer or rep contacting LSI • Enter and process sample fixture order for Regional Sales Managers and Sales Representatives • Field and organize order expedite requests • Process Quick Ship Orders
Requirements
• Minimum 1-2 years experience in Customer Service field • University/College degree an asset • Professional and outgoing • Excellent telephone and email etiquette • Excellent written and verbal communication skills • Positive attitude • Must be comfortable with using computer and Microsoft Office on a daily basis • Ability to work in a team environment • Effective time management skills
Benefits
• Salary: competitive, commensurate with position, skill level and experience • Company 401K Safe Harbor Plan: 3% (based on annual salary) safe harbor employer contribution into an account regardless of whether the employee contributes or not • Medical / Insurance Contribution: 80%+ employer contribution, depending on plan • Life insurance: employer-paid coverage of your annual salary up to a maximum of $50,000. Additional voluntary life insurance amounts are available. • Other voluntary insurances available: Dental Insurance, Eye Care, FSA, Dependent Care Reimbursement, Short-Term Disability, Long-Term Disability, Accident, Critical Care, Legal Shield and IDShield. • 10 PTO (Vacation and Personal) Days (3 are needed for our December shutdown) • 10 paid Holidays annually • 7 paid Sick Days
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