We help our clients care for their customers.
Contact Center • Customer Experience • Back Office • Customer Care • Customer Service
April 19
🏡 Remote – New York
We help our clients care for their customers.
Contact Center • Customer Experience • Back Office • Customer Care • Customer Service
• Business Systems Analyst with finance/accounting background • 5-10 years of business analysis experience in finance/accounting environment • Familiarity with Process Flow Diagramming, Six Sigma, and process standardization/improvement • Organizational and requirements elicitation skills • Strong finance knowledge and working knowledge of GAAP standards • Exceptional interpersonal, verbal communication, and presentation/storytelling skills • Experience in facilitating elicitation and read-out sessions with project leadership team • Relationship-building skills to build trust and facilitate shared understanding and buy-in with business process owners • Client service focus, ability to identify opportunities for improvement, develop recommendations, and implement complex solutions in a fast-paced environment
• Bachelor’s degree in a relevant field • Business Systems Analysis experience in finance/accounting • Strong finance knowledge and a working knowledge of GAAP standards • Business Systems Analysis experience working in the insurance industry a plus • BSA experience, including requirements gathering and documentation • Process flow diagramming experience • Six Sigma and process standardization/improvement experience a plus • Strong facilitation skills, and solid verbal and written communication skills • Strong Word and PowerPoint skills • Strong Excel skills, including familiarity working with a large dataset and getting useful insights out of it • Strong relationship building between internal customers, vendors, and employees • Client-facing experience
• 100% remote work • Contract to hire position
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