Zocdoc
Zocdoc is the beginning of a better healthcare experience for millions of patients every month.
healthcare • patients • doctors • public health • appointments
501 - 1000
Customer Success Manager
March 21
🏢 In-office - Manhattan
Zocdoc
Zocdoc is the beginning of a better healthcare experience for millions of patients every month.
healthcare • patients • doctors • public health • appointments
501 - 1000
Description
• Customer Success Managers help existing Zocdoc providers maximize performance and experience on the platform. • Conduct client meetings to understand practice goals and pain points. • Advise, influence, and handle objections effectively. • Communicate feature value and handle objections to increase buy-in. • Lead meetings with providers to deepen partnerships.
Requirements
• Bachelor’s degree or equivalent • 1-2 years of professional experience in an SDR, business development, customer success or account management role • Stellar communication and interpersonal skills • Strong attention to detail, highly organized, and a quick, curious learner • A high level of problem-solving and issue-resolution skills • Ability to think on your feet and thrive in a dynamic, start-up environment
Benefits
• Flexible, hybrid work environment • Competitive PTO • 100% paid employee health benefit options • Employer funded 401(k) match • Corporate wellness programs with Headspace and Peloton • Sabbatical leave (for employees with 5+ years of service) • Competitive parental leave • Cell phone reimbursement • In office perks including: • Catered lunch everyday along with snacks • Commuter Benefits • Convenient Soho location
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