Search  5 entry-level (no experience required)  and work in the Big Apple 🍎

Customer Success

MATTE is a collective studio at the convergence of hype, storytelling, and design.

We bring people together to inspire new ways of engaging to provide long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same.

MATTE Projects

Client Services Intern managing diverse experiential and content projects at MATTE.

• As a Client Services Intern at MATTE Projects, you will have the unique opportunity to gain hands-on experience in managing projects from start to finish.
• Work closely with the Client Services team to support the execution of 1-2 projects, encompassing experiential and/or content & campaign work.
• Participate in project planning and management, gaining insight into the full project lifecycle.
• Assist in updating and managing Airtable, ensuring project data is current and accessible to the team.
• Contribute to the creation and management of project timelines and calendars, helping to keep the team organized and on track.
• Prepare call reports and assist with team administration tasks as needed.
• Conduct competitive insights, and trend analysis to inform project strategies and creative decisions.
• Engage in consumer insights and trend mining to support project development and execution.

Client Services Intern

We've been helping online businesses hire remote superstars for the past 4 years. We believe the future of work is Remote, and have dedicated our time to providing a thorough, transparent, and easy-to-use, fixed fee recruitment service for all remote hiring needs.

Remotivate

Guide students and families through the college admissions process using expert support.

• Proactively organizing meetings and interactive communications with students, parents, and internal team members as required to check progress, provide updates, support students in staying on schedule with milestones, and ensure client satisfaction;
• Utilizing all available resources to assist students with action steps to build their admission candidacy and address application-related questions;
• Serving as the main point of contact for clients, with an emphasis on parent liaison, and providing timely and accurate responses to inquiries concerning the college admissions process and delivery;
• Provide empathetic guidance, conflict resolution, and situational coaching support as may be required by the clients;
• Contributing to the company’s revenue by proactively retaining clients, facilitating additional purchases of services (upsells), or generating referrals from current clients due to high satisfaction with the service they received;
• Conducting regular check-ins with students to ensure their well-being, health, and safety throughout their CAS journey, and providing necessary professional interventions;
• Mentoring students on transferable skills such as time and stress management, project management, and leadership, in conjunction with the wider team, to assist them in successfully achieving their academic and extracurricular goals;
• Coordinating and allocating students and tutors/mentors with the Tutor/Mentor Management team;
• Facilitating meetings with clients and the strategy team to create tutoring and consulting strategies;
• Closely monitoring client and tutor/mentor performance to ensure measurable outcomes;
• Sharing student/family feedback with the wider team, when applicable, and proactively aligning on necessary actions for issue resolution;
• Conducting internal discussions and alignment meetings within the service team regarding students’ progress to ensure everyone is working effectively toward student success;
• Monitoring and reporting on student progress and strategically intervening where necessary for the benefit of the student;
• Staying up-to-date with local/regional and technological resources and contributing to a knowledge base;
• Effectively utilizing and maintaining our IT tool suite;
• Identifying and highlighting opportunities for service improvement and assisting in implementing them to meet present and future client needs;
• Staying up-to-date with standardized testing schedules and registrations to advise relevant stakeholders and support students as required;
• Assisting students in acquiring and preparing the necessary documentation for the application process (application fill-in, recommendation letters, transcripts, testing certificates, high school program review certifications, etc.);
• Translating documents and communications in various channels between parents and the wider services team, as required;

Student Success Manager for a College Coaching Company

Definity First is a global digital consulting firm that helps companies solve business challenges, with technology, customer experience, analytics, and marketing optimization. As Gold Certified Microsoft Partner we provide deep expertise and experience with enterprise software applications. 
“Great Place to Work’ in 2017 and 2018.

Definity First

• Analyze customer feedback and data to identify areas of improvement and opportunities for growth
• Research and benchmark best practices in customer success management and propose recommendations for Definity First
• Assist in designing and developing customer success management tools, such as dashboards, reports, surveys, and workflows
• Support the customer success management team in delivering exceptional service and value to our clients
• Participate in customer success management meetings and events and provide insights and suggestions
• Collaborate with other teams, such as sales, engineering, and cloud and AI services, to ensure alignment and synergy

Customer Success Intern

We are a New York City–based, woman-owned staffing agency, always employing a personal approach with a single point of contact to ensure smooth, efficient, and genuine lines of communication.

Carrie Rikon & Associates, LLC

• Join the Private Client Services sector of this firm
• Engage in an interdisciplinary practice that combines legal expertise with a deep understanding of personal and business needs
• Focus on delivering strategic solutions to complex challenges in estate planning, tax optimization, real estate management, resolution of family disputes, and guidance on strategic business organization and succession planning
• Be part of a team that values innovation, client service, and professional growth
• Work on cutting-edge issues and advise on significant matters impacting the lives and businesses of clients
• Advance your career in a collaborative and dynamic environment emphasizing professional development and client service

Junior Associate Attorney - Private Client Services, New York Office

How do you turn a customer into a fanatic?
An employee into an ambassador?
A product into an obsession?
A brand into a religion?

With experiences. The write-home, tell-everyone-you-know kind of experiences.

Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With Qualtrics XM, organizations can be at every meaningful touchpoint, for every experience, and predict which changes will resonate most with stakeholders.

At Qualtrics, our mission is to close the experience gap.

Qualtrics

• Pivotal role in ensuring business reports healthy revenue
• Engaging with cross-functional teams
• Drive renewal process forward
• Collaborate with customer-facing account teams
• Play a role in improving business critical processes
• Present actionable insights for XM Success team
• Assist with customer-facing events and engagements
• Research and summarize key materials for client inquiries
• Preparation for client meetings and follow-up actions

SkillBridge - Customer Success Associate Internship

Search  5 entry-level (no experience required)  and work in the Big Apple 🍎. Client Services Intern. Student Success Manager for a College Coaching Company. Customer Success Intern