Senior Product Manager - Onboarding and Activation
July 25
🏡 Remote – New York
Description
• We’re looking for a customer-obsessed Product Manager who is excited to bring their passion and skills to help 1Password make users and customers more secure online. • This role will focus on onboarding and activating customers. • You obsess over data, funnels, and ensuring a customer can see the value of a product. • You thrive by leading the trifecta of Design, Engineering, and Product together to prioritize the most important customer problems. • Extra points if you have a customer-facing background in support, sales, or customer success that brought you into Product. • Product Managers play a highly visible role in the company and are critical to the development and execution of our product strategy. • You must excel at prioritization, collaboration and communication, while holding yourself and others accountable for measuring quality and business results. • You will be responsible for building the onboarding and activation funnel for our new product - XAM. • You’ll need to obsess over ensuring minimal dropoff, providing hot leads to sales, activating customers, and getting customers to the “a-ha” moment. • You need to be able to take a holistic view of a customers' needs that cross buyers, users, and administrators. • You will be working with Engineering, Design, Marketing and GTM teams to ensure quality, security and usability of the service.
Requirements
• 6+ years of experience owning a product or a set of features and being responsible for its ultimate success with at least 3 years of SaaS experience. • Track record of shipping and improving software and driving business impact through the feature/product you owned. • Experience with building and analyzing funnels, onboarding customers, and ensuring customers can activate - both self service and sales assisted. • Mastery of data and analytics to drive decision making. • A good understanding of security, technology and infrastructure trends that drives and influences customers to need to integrate solutions. • An action-bias that won’t wait to create change. • Obsession with customer problems. • Represent the voice of the customer to motivate the team. • Strong presentation and leadership skills. • Excellent verbal and written communication skills that scales from technical to non-technical. • Ability to inspire and bring together different teams and stakeholders to drive forward, solve problems and remove roadblocks. • Ability to prioritize tasks and use data - both qualitative and quantitative - to drive decision-making. • Background and experience in the fields of user privacy, security, identity and access management are a plus. • Excellent presentation skills and experience training internal teams as part of bringing products to market, particularly the sales, support and customer success teams.
Benefits
• Working with a passionate, highly motivated Product team that is invested in your success and the success of your initiatives. • A dynamic, highly collaborative environment. • Empowerment to contribute to, and help drive, overall product strategy and the relative priority of the features you own on the roadmap. • Being a part of the team that drives the success of 1Password, our products and business to the next level. • Having fun working in a fast-paced environment and being part of the team that prioritizes close collaboration over rigid processes, while continuously embracing an entrepreneurial culture.
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