Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-based Swoop, our comprehensive accident management services, our knowledgeable consumer affairs and connected vehicle capabilities, at our three state-of-the-art contact centers, and beyond. 

Our mission is to transform the entire driving experience through an unmatched combination of innovative technology and human-powered solutions, including a breakthrough dispatch software platform designed to empower service providers to deliver exceptional customer experiences and give clients greater transparency and visibility than ever before.

We’re moving forward on a massive scale. Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero.

Headquartered in Medford, MA, with an innovation center in San Francisco and operations throughout North America, we handle over 12 million roadside events annually and are trusted by dozens of leading corporations. Our access to more data than the competition is paying off for our clients and the 115 million drivers we serve.

Agero, Inc.

DevOps

Design, implement, and maintain infrastructure for Agero's digital services.

• Agero is looking for a Senior DevOps Engineer to help with the design, implementation and maintenance of scalable, and efficient infrastructure.
• This role will involve collaborating with Engineering and QA teams to automate manual processes, and ensure high availability, reliability, and performance of our systems.
• Review, troubleshoot and approve pull requests drafted by more junior engineers and approve and offer feedback that will improve code quality.
• Plan with DevOps on capacity planning and monitoring using Datadog.
• Analyze developer workflow by working closely with team leads and attending squad standup meetings and suggest improvements.
• Write infrastructure as script using Terraform to help create AWS, Datadog and other technology.
• Write script using Harness or CircleCI to help create development pipelines that will push code to the Dev, Staging and Production environments.
• Build scripting to allow for canary deployments into our CI/CD pipeline.
• Add stages that will include stress testing mechanisms using K6.io.
• Write bash scripting to help automate development workflows so that manual processes that are currently run by developers or QA are automated.
• Utilize Terraform to deploy and manage infrastructure.

Senior DevOps Engineer

Engineering Manager

Lead engineering team at Agero enhancing digital driver assistance services.

• Lead a squad focused on delivering an exceptional web app experience for our service provider network & operations teams.
• Grow and mentor a strong, high-performing engineering team, 6-8 direct reports.
• Collaborate with design and product teams regarding strategy, scope, and schedule.
• Drive standards on quality, reliability, scalability, and performance.
• Help create infrastructure and processes to support rapid organizational growth.
• Foster and support a culture of innovation and excellence within the engineering organization.

Onboarding Specialist

Lead client onboarding at Agero, a B2B driver assistance service provider.

• Develop and execute a comprehensive onboarding strategy that aligns with organizational goals and enhances customer satisfaction.
• Collaborate with a team of functional specialists and managers, fostering a culture of excellence and continuous improvement.
• Establish standardized onboarding processes, documentation, and resources to ensure consistency and efficiency.
• Collaborate closely with the sales engineering team to translate customer requirements into technical solutions during the onboarding process.
• Act as a liaison between sales, engineering, and onboarding teams to ensure a smooth handoff and effective communication throughout the onboarding journey.
• Leverage your sales operations expertise to streamline and optimize onboarding workflows, ensuring efficiency and alignment with sales strategies.
• Work closely with sales operations teams to ensure accurate and efficient provisioning of resources and services during onboarding.
• Utilize data analytics to monitor, measure, and optimize the effectiveness of onboarding processes and workflows.
• Define and track key performance indicators (KPIs) to evaluate onboarding success, providing data-driven recommendations for continuous improvement.
• Analyze customer feedback and engagement metrics to identify areas for enhancement in the onboarding journey.
• Collaborate with cross-functional teams, including sales, product, engineering, and customer success, to align on onboarding strategies, objectives, and priorities.
• Act as a trusted advisor to customers, understanding their unique requirements and ensuring a tailored onboarding experience.
• Foster a customer-centric mindset throughout the onboarding process, emphasizing the delivery of exceptional value and a positive customer experience.
• Proactively anticipate customer challenges and develop solutions to address them, ensuring high levels of customer satisfaction and loyalty.
• Provide training and guidance to the onboarding team, ensuring they have the necessary skills and knowledge to deliver high-quality onboarding experiences.
• Stay informed about industry trends, best practices, and emerging technologies in onboarding, sales engineering, sales operations, and data analytics.

Agero, Inc. Jobs in New York City

Agero, Inc.

Senior DevOps Engineer

Agero, Inc.

Engineering Manager

Agero, Inc.

Principal Client Onboarding Manager

Agero, Inc.