Solutions Engineer - NYC hybrid role

September 5

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Aircall

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The phone system for modern business

Call center software • VoIP • Cloud • Business phone system • Customer Support

501 - 1000

💰 Venture Round on 2022-02

Description

• Provide deep technical knowledge of Aircall's offerings, including our product capabilities, APIs, and integrations. • Collaborate with prospects and clients to uncover technical requirements and map out how Aircall can integrate seamlessly with their existing tools and workflows. • Deliver compelling demos and presentations that translate complex technical solutions into clear, understandable value propositions tailored to the audience's needs. • Work closely with internal teams and third-party partners to manage and influence the direction of deals and ensure successful technical implementations. • Address client concerns and objections effectively, leveraging your technical expertise to position Aircall favorably. • Build and maintain internal and external documentation, sharing best practices, workflows, and technical knowledge to empower both the internal team and our broader developer community. • Maintain a customer-first approach in all engagements, ensuring that solutions are designed with their needs and expectations at the forefront.

Requirements

• Technical Skills: Familiarity with front-end and back-end development, REST APIs, webhooks, cloud architecture, and data analytics. Proficiency in at least one programming language (e.g., JavaScript, Python, Ruby) is a plus. • Solutioning Mindset: Ability to propose creative and efficient solutions that meet client needs while managing expectations and minimizing unnecessary complexity. • Communication and Value Transfer: Exceptional communication skills with a talent for conveying the unique value of Aircall to clients, focusing on outcomes and business impact. • Customer-Centric Approach: Strong ability to understand customer challenges and advocate for their needs, even when it means challenging internal perspectives • Project and Time Management: Proven experience managing complex projects, coordinating multiple stakeholders, and maintaining high levels of organization • Adaptability and Continuous Learning: A growth mindset, always seeking to learn and adapt in a fast-paced, dynamic environment. • Preferred Qualifications: Experience in a Solutions Engineering, Sales Engineering, or similar technical pre-sales role within a tech company. • Bilingual in Spanish or French is a plus. • A natural curiosity combined with a critical thinking approach to problem-solving.