Our story began in 2012 with the idea of creating blazing fast, instant and relevant search and discovery experiences. In essence, we reduced the need for online visitors and in-app users (using any web, mobile or voice device) to needlessly forage for information — by surfacing the desired information in as short a time as possible. 

Millions of developers around the world use Algolia to unleash the power of search across their digital properties. They use Algolia because we are API-first. We unlock incredible flexibility. We build blazing fast speed into our APIs. We do this because we know developers want to build cool things and innovate. 

Under Armour, Lacoste, Birchbox, Stripe, Slack, Medium, Zendesk and 10,000+ other companies use Algolia to build not just great search, but search that converts at higher rates because of the relevancy. We help their customers find the right goods, offers, and content really quickly.  So quickly, in fact, that they don’t go anywhere else.

Algolia helps businesses build and optimize the search and discovery experience resulting in significantly enhanced online engagement, increased conversion rates and enriched lifetime value that generates profitable growth.

Today, Algolia powers 1.5 Trillion searches a year – that’s 4 times more than Bing, Yahoo, DuckDuckGo, Baidu and Yandex combined. Our amazing technology is used by one in eight online users. 

We’re looking for talented, passionate people. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. 

We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability or socioeconomic background.

Algolia

Customer Success Manager

Customer Success Enablement Manager at Algolia, training teams for customer retention.

• Develop and implement a training program for Customer Success teams
• Monitor and analyze CS performance data
• Foster collaboration between teams
• Stay ahead of industry trends

Enablement Manager - Customer Success

Human Resources

Manager of People Operations for global support at Algolia.

• Manage day-to-day employee questions
• Improve process and documentation
• Ensure operations run smoothly across regions
• Oversee Workplace programs and local plans
• Collaborate globally without creating silos

Manager, People Operations & Workplace

Technical Customer Success

CSE at Algolia ensures customer success through technical consultation and support.

• Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs
• Scope, shape and present technical workshops to drive Algolia’s adoption
• Advise Algolia’s customers on the best technical and industry practices around search implementation and optimisation
• Work closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class technical advisory experience.
• Work across the organization and escalate as necessary for confirmation of solutions or other options.
• Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.
• Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.
• Proactively identify and work with the customer to resolve technical risks and bottlenecks.
• Provide guidance on how to optimize the use of their environment.

Algolia Jobs in New York City

Algolia

Enablement Manager - Customer Success

Algolia

Manager, People Operations & Workplace

Algolia

Customer Success Engineer

Algolia