Apiiro empowers application security and development teams from companies like BlackRock, Morgan Stanley, Rakuten, and Colgate with complete visibility and actionable context from deep code analysis and runtime intelligence they need to save time prioritizing alerts, fixing and preventing real risks across their modern applications and software supply chains, so they can deliver secure applications to the cloud.

✅ RSA Innovation Sandbox 2021 Winner
✅ Gartner 2021 Cool Vendor in DevSecOps

Backed by Greylock, Kleiner Perkins and General Catalyst.

Apiiro

Technical Customer Success

Drive revenue growth and customer retention as a Customer Success Engineer at Apiiro.

• As a Customer Success Engineer you will be instrumental in driving revenue-generating growth and retention initiatives. You will proactively engage each account to identify risks, uncover opportunities, and to ensure that every customer in your portfolio is deriving value from Apiiro. If you’re tech-savvy and passionate about customer relationships, we have the perfect opportunity for you.
• Function as the customer advocate and provide internal feedback on how we can better serve our customers, translating customer usage and feedback into actionable insights and feature ideas.
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution.
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform.
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
• Increase customer retention by conducting regular check-in calls for tactical items, driving issues to closure and closely communicating with Apiiro product management and engineering teams.
• Simultaneously work with multiple customers who are at different points in the account lifecycle.
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and product understanding.

Customer Success Engineer

Customer Success Manager

• As a Customer Success Manager, you will be instrumental in building & executing our customers' visions, helping them to be successful & realize value from our solution
• Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution
• Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success
• Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals
• Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted
• Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage

Apiiro Jobs in New York City

Apiiro

Customer Success Engineer

Apiiro

Customer Success Manager

Apiiro