Arine optimizes medication therapy and treatment plans – saving one in every six healthcare dollars spent. The company's medication optimization platform aggregates and analyzes clinical, social, and behavioral data to identify and address gaps in patient care on behalf of payors and risk-bearing providers. Arine uses predictive analytics to target care to at-risk health plan members, AI to generate personalized care plans for each patient, and machine learning to continuously optimize members' medication therapy. Clients have achieved a 15% reduction in total cost of care and a 40% reduction in hospital admissions, while improving the efficiency of the care team by five- to ten-fold.

Arine

Customer Support

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
• Identifying potential medication-related and health-related issues and escalating them to the pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurate record keeping in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and mailing patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Undertaking other assigned projects

Arine Jobs in New York City

Arine

Clinical Support Specialist

Arine