Stuff for brokers is broken. We’ve fixed it. Are you ready to ARIVE?

WHO WE ARE
ARIVE was founded in 2018 in order to support mortgage brokers with up-to-the-minute technology, putting the machine in service of the human instead of the other way around.

WHO WE SERVE
As an independent mortgage broker, you need technology that gives you the tools to succeed, then gets out of your way so you can what you do best — serve your borrowers. That’s why ARIVE was meticulously constructed. We’ve done all the work on the back end to make it easy on the front.

WHAT WE DO
Manage leads. Lock rates. Serve your borrowers. All within a comprehensive mortgage ecosystem like nothing else out there: CRM, POS, LOS, Registration — and a first of its kind Lender Marketplace where brokers can compare products and rates from multiple lenders at a glance.

ARIVE. We get you there. And we’re just getting started.

WEBSITE
ARIVE.com
ARIVE is a wholly owned subsidiary of Wizni, Inc.

ARIVE

Customer Support

Provide customer phone support for ARIVE’s digital mortgage platform.

• Act as an initial point of contact for phone inquiries, addressing what can be addressed on the phone and properly routing tasks which should be addressed by other teams.
• Provide top-tier customer support, while appropriately addressing call volume and communicating relevant information when rerouting traffic.
• Keep up to date on major system features, client use cases, marketing materials, and event schedules so as to competently discuss them and answer related questions on phone calls.
• Review voicemails for callback opportunities and reroute callback responsibilities to the appropriate parties.
• Adaptively navigate team and company protocols to best address or divert client calls efficiently.
• Maintain records and awareness of call volume and call topics to aid teams in identifying strategies to proactively address volume and user pain points.

Customer Service Representative - Phone Support

Security Engineer

Join ARIVE as a Senior Cybersecurity Operations Analyst focusing on endpoint and cloud security.

• Seeking a dedicated and detail-oriented Senior Cybersecurity Operations Analyst
• Analyzing potential breaches and monitoring security incidents
• Implementing Data Loss Prevention (DLP) strategies
• Collaborating closely with IT and other departments to integrate security
• Assisting in security awareness training and initiatives

Senior Security Operations Analyst

Provide customer support for ARIVE's digital mortgage software platform.

• Provide support by investigating and resolving customer issues across various channels (email, social media, web, phone, chat).
• Act as an initial point of contact for user inquiries and escalate tasks as necessary.
• Maintain knowledge of ARIVE's system features and assist in internal and external knowledge base content.
• Assist in bug detection and gather client feedback while providing detailed reports to technical teams.
• Serve as an internal support resource for investigations during demos or webinars.

ARIVE Jobs in New York City

ARIVE

Customer Service Representative - Phone Support

ARIVE

Senior Security Operations Analyst

ARIVE

Customer Support Analyst

ARIVE