Artera is a SaaS digital health leader redefining patient communications. 

Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages annually, reaching 100+ million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email,  IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.

Artera

Customer Success Manager

Owns relationships with enterprise accounts at Artera, driving customer success.

•Acts as post-sale customer point of contact and is accountable for driving increased customer adoption and utilization of the Artera product suite
•Assists in the customer renewal process and focuses on improved retention
•Focuses on customer strategies that improve revenue through up-selling and cross-selling via Customer Success Qualified Leads
•Remains focused on developing high-level relationships with customers to ensure strong relationships are intact at the value realization and buyer level
•Collaborates with the customer on a mutually agreed upon Customer Success plan to drive increased value for Artera’s products and services
•Collaborates with customers to drive metric-driven results
•Gather and relay feedback to continuously iterate on the customer success strategy
•Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s)
•May handle escalations and coordinate risk mitigation across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support
•Gathers and directs VOC (Voice of Customer) feedback to Product
•Promotes, supports, and enables Early Access/Beta customers

Senior Customer Success Manager

Sales

Sell healthcare technology solutions to enterprise clients while managing full lifecycle sales.

• Meet and exceed personal quota for net new business and for upsell of existing accounts in assigned territory
• Manage your assigned territory, pipeline, forecast, and keep Salesforce and other tech stack systems updated
• Self-source prospects and convert them to pipeline
• Develop and execute target account strategy for top 1000 medical groups and health systems alongside Artera senior management
• Structure and negotiate business terms and contracts with line-of-business, procurement, senior management and/or C-level executives
• Conduct conversations with multiple stakeholders within the C-suite to sell against Profit/Loss through engaging presentations
• Close and expand revenue within designated accounts to achieve Artera’s strategic objectives and quotas
• Manage all steps of the sales cycle following company sales processes

Regional Sales Director - Pacific & Mountain

Oversee relationships with enterprise customers for Artera's patient communication platform.

• Acts as a post-sale customer point of contact, using industry business processes, strategic thinking, product knowledge, and technical expertise to increase product adoption and utilization
• Assists in customer renewals and focuses on improved customer retention
• Develops strategies that improve revenue through up-selling and cross-selling via Customer Success Qualified Leads
• Fosters high-level relationships with customers to assure strong relationships are intact at the value realization and buyer level
• Works with the customer on a mutually agreed upon Customer Success Plan to drive increased value for Artera’s products and services
• Handles escalations and coordinates across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support
• Strategic partner to customers to drive metric driven results where applicable
• Able to understand complex customer challenges and find ways to use our products to help customers resolve issues
• Highly consultative with customers and provides tools and processes to improve the overall Customer Success organization

Artera Jobs in New York City

Artera

Senior Customer Success Manager

Artera

Regional Sales Director - Pacific & Mountain

Artera

Customer Success Executive

Artera