Sr. Manager, CS Operations Analytics, Forecasting and Reporting

August 15

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Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Lead and optimize operational analytics, forecasting, and reporting in support of our Customer Success team. • Assess the needs of the Customer Success organization and build out actionable analytics and reporting. • Partner with BI & Product on data scientist-led predictive modeling for Revenue & Retention reporting. • Work closely with Revenue Operations, Customer Success, Finance, and S&O teams to align strategies. • Lead and grow CS Operations Analytics partnership model for CS business. • Support prioritization and roadmap planning for direct team and peer CS Ops teams.

Requirements

• Top tier quantitative analytical skills, with the ability to analyze complex data sets and derive actionable insights. • SQL Proficiency: Extensive experience with SQL, including writing complex queries and extracting data from multiple tables to support data analysis and reporting needs. • Experience building out reporting portfolios with tools such as Looker, Tableau, or other visualization software. • Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts. • Strong prioritization and project management skills leveraged to effectively manage limited resources within the team to focus on highest impact projects. • Proven experience (8+ years) in revenue operations, business analytics, or related roles, preferably in a B2B SaaS company. • Strong understanding of SaaS business models, go-to-market strategies, and customer success processes. • Demonstrated success in leading cross-functional teams and driving alignment across multiple stakeholders across all levels. • Strategic thinker with a track record of driving results in a fast-paced, dynamic environment. • Strong leadership capabilities, with experience in building and developing high-performing teams.

Benefits

• Competitive salary and performance-based incentives. • Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and generous paid time off. • Opportunity to work with a talented and passionate team in a collaborative and inclusive culture. • Professional development opportunities and support for continued learning and growth. • Exciting opportunities for career advancement within a fast-growing company.