Billfold is "The solution for live entertainment operators." We go beyond the transaction with one POS & advertising solution to manage all customer payments and interaction points at live events. As former operators, we understand the needs and the challenges of the live entertainment industry. 

Our track record successfully speaks for itself with over 900+ recurring partnerships across a variety of venues, festivals, and events. Expanding globally we have established partnerships in the USA, Australia, Mexico, Costa Rica, New Zealand, Canada & Russia. 

Billfold’s objectives are simple: increase revenue, dig deeper and understand your customer's journey. Reduce operational headaches, administration, and costs and ensure a seamless, simple, and efficient experience for all stakeholders including; customers, sponsors, and of course management. 

Billfold Benefits: 
- Fastest transaction on market, under 2 seconds
- 20-second one-time-only onsite or online wristband activation
- Increase onsite revenues from a minimum of 20% up to a staggering 79%
- Innovative dual-screen design with a built-in advertising solution
- Customer transparency & engagement at every step of the way
- Track real-time reporting and analytics throughout your event
- Fast and easy implementations with experienced Sr. IT Staff onsite
- Staff & Management love it: easy to use, no cash, no change, no risk, no admin, no bank cards, big tips!
- Need flexibility? Billfold can accept all payment types at the point of sale including RFID, Bank Cards, Cash, NFC, and QR Codes
- Cash accountability? Add Top-Up Terminals for Cash loading onto RFID wristbands

Billfold

Customer Success

• Collaborate closely with the Sales team to facilitate a seamless transition for new customers into product onboarding and implementation, laying the foundation for long-lasting relationships that drive repeat business.
• Serve as the primary point of contact for clients, proactively following up on deliverables according to agreed-upon service timelines, fostering trust through consistent accountability, follow-through, and punctuality.
• Build and nurture trust-based relationships with clients, both virtually and in person. Demonstrate reliability and responsiveness in addressing customer needs and concerns while also advocating for their interests within the organization as the customer's voice.
• Proactively identify opportunities for upselling and contract renewals in collaboration with the Sales team, leveraging insights from client interactions and feedback to drive revenue growth and maximize client lifetime value.
• Conduct thorough evaluations and analyses of client requirements, including bespoke requests, and effectively communicate these needs to internal teams, ensuring that solutions are tailored to meet client expectations.
• Provide ongoing product education and high-level technical support to clients, utilizing remote support resources as necessary to address any issues or inquiries promptly and effectively.
• Maintain accurate client records and feedback logs utilizing Salesforce CRM and internal project management channels such as Teamwork, Slack, and Google Workspace, ensuring that pertinent information is readily accessible for internal review and analysis.
• Coordinate closely with assigned deployment lead(s) to communicate project requirements effectively, ensuring alignment and clarity throughout the implementation process.
• Collaborate with the Billfold accounting lead to verify billing accuracy post-implementation, comparing planned versus actual delivery to ensure transparency and accountability in financial transactions.
• Actively seek and cultivate referral opportunities from satisfied clients, leveraging positive experiences to expand our client base and further enhancing our reputation in the market.

Billfold Jobs in New York City

Billfold

Client Success Manager

Billfold