Bonusly is the fun and easy way to engage all of your employees and improve retention and productivity at every level of your organization.

Bonusly helps you celebrate everyday contributions and key milestones, automate time-consuming HR admin processes, incentivize participation in company initiatives, and offer digital rewards your employees will love. With our efficient, effective, and enjoyable recognition and rewards solution, you can help people feel a greater sense of alignment and purpose, understand what it means to embody your company core values, and see how contributions of all kinds support your mission. 

In turn, you can pull actionable data about your employee experience from powerful people analytics tools. Bonusly delivers unique insights on individual, team, and company levels so you can make strategic decisions about culture, professional development, performance management, and retention.

Bonusly is headquartered in Boulder, CO, and we have teams in Seattle, WA, and New York, NY. Find out what it's like to work at Bonusly here: https://bonus.ly/working-at-bonusly

Bonusly

Operations

Oversee customer success operations and data analysis in a B2B SaaS company.

• Design, implement, and refine processes for customer success optimization.
• Collaborate with teams for seamless customer success integration.
• Develop and maintain documentation for customer success operations.
• Understand customer journeys for process improvement.
• Monitor and adjust processes based on performance metrics.
• Provide training and support to the customer success team.
• Utilize BI tools for actionable customer insights.
• Develop and maintain Gainsight dashboards and reports.
• Ensure data accuracy across systems.

Customer Strategy & Operations Manager

Full-stack Engineer

Develop and enhance customer-centric software using various technologies and frameworks.

• Engineers have the freedom to create a ton of impact for our customers.
• The role requires high agency and comfort with change.
• It requires people who believe the interesting problems in Engineering are stack-agnostic.
• It requires Engineers who believe that solving customer problems quickly is what matters first; building scalable systems matters when customer problems are scaling problems.
• Work in React, Ruby, Rails, MongoDB, and Postgres to solve problems for our customers.
• Dive into all layers of the stack; frontend, backend, API, data processors, etc.
• Jam with Product Managers, Designers, CS, and other Engineers every day to shape the direction of our products.
• Share your knowledge with people in Engineering; engineers should get better at their craft because they work with you. Even if you’re early in your career, you have something to teach.
• Contribute to the psychological safety of your team. Software is built by groups of people, and good relationships matter.

Fullstack Engineer

• Solve problems using React, Ruby, Rails, MongoDB, and Postgres
• Work on all layers of the stack
• Collaborate with Product Managers, Designers, CS, and other Engineers
• Share knowledge with teammates
• Contribute to team's psychological safety

Bonusly Jobs in New York City

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Customer Strategy & Operations Manager

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Fullstack Engineer

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Senior Fullstack Engineer

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