Customer Support Representative

Yesterday

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Boom Entertainment

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Our mission is to be the premier game developer and technology partner in online gaming.

gaming • sports gaming • casino gaming

51 - 200

Description

•Live Customer Support for contest entrants via email and live chat feature - Zendesk and Intercom •Handling support requests and escalating them to the appropriate parties •Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution •Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users •Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more

Requirements

•2+ years experience in a customer support or operations role (sports, tech, start-up a plus) •Knowledge of and enthusiasm for sports, sports gaming, and technology is a must •Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred •Experience working with Customer Support tools like Zendesk and Intercom •Outstanding written communicator •Collaborative, team-oriented mindset •Strong internet connection and reliability

Benefits

•Positions are fully remote •Quarterly contests and giveaways featuring prizes and swag boxes •A $300 home office reimbursement •Parental support (paid leave, childcare, and adoption benefits) •Health, Dental, Vision+ •401K Match & FSA •A great culture that includes support for learning and development