Customer Support Specialist

August 26

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condo • hoa • accounting • software • management

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💰 Private Equity Round on 2021-06

Description

• Provide prompt, high-quality support • Answer customer questions via phone or Zendesk ticketing system • Give solutions advice and guide customers through product features • Use excellent communication skills to deal with difficult situations • Keep good working relationships with customers • Collaborate with staff to ensure company rules are followed • Assess customers and communicate feedback on products • Ensure appropriate customer follow-up for technical problems • Other duties as assigned

Requirements

• 2 years experience in a contact center environment • Proficiency in Microsoft Office and ZenDesk preferred • Experience with accounting and/or property management terminology preferred • Excellent interpersonal and communication skills, both written and verbal • Proficient in de-escalation techniques • Proven multitasker able to work in an omnichannel environment • Independent problem solver, a mindset for troubleshooting • Able to work in the US without sponsorship

Benefits

• Competitive salaries • Medical (including a $0 option for employees) • Dental • Vision • Life and disability coverage • Paid vacation • Paid holidays • Tuition reimbursement • $1,000 employee referral program • 401(k) plan • Fun in-person perks like pet-friendly offices, paid food trucks and company outings