Enterprise Customer Success Manager (NYC)

July 11

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Box Inc Deutschland

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Description

• Manage all post-sales activity for Box’s top enterprise customers through strong relationship-building, product knowledge, planning and execution • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs • Ensure that a plan is in place with each customer for deployment, change management and adoption programs • Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes • Track accounts to identify churn risk and work actively to eliminate that risk • Partner with Sales and Professional Services to develop a plan for making Box a part of each customer’s core architecture • Work closely with Product, Engineering and Customer Support on identification and tracking of product improvement requests, troubleshooting and bugs • Function as the customer advocate and provide internal feedback on how Box can better serve our enterprise customers • Travel up to 40%

Requirements

• Bachelors degree required • 4+ years prior Customer Success or Account Management experience • 3+ years in SaaS environment • Strong communication skills and technical aptitude • Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus • Proactive team player with fresh ideas for user adoption and churn mitigation • Enjoys working closely with customers to ensure complete satisfaction • A self-starter who takes the initiative to get things done

Benefits

• Box is committed to fair and equitable compensation practices • Eligible for equity and benefits • For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks • Box makes reasonable accommodations for applicants with disabilities