Brightflag was the first company to apply artificial intelligence and machine learning to legal operations management software and has invested more than 100,000 hours in its development. Using Brightflag, corporate legal teams achieve visibility into their operations, streamline internal workflows, and engage with outside counsel more efficiently. Brightflag serves a global community of corporate legal teams and their outside counsel from offices in New York, Dublin, and Sydney.

Brightflag

Implementation Specialist

Manage customer implementations of Brightflag's legal tech platform.

• Execute customer implementations of varying complexity, which includes responsibility for ensuring on-time delivery of the Brightflag platform, within budget and above our customers’ expectations
• Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes
• Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation
• Work with internal resources to configure the Brightflag platform according to project scope and customer requirements
• Develop a data migration strategy and coordinate with Brightflag Data Migration Specialist to ensure its successful execution
• Conduct user training and customer vendor onboarding
• Collaborate with our Engineering team on custom feature requests and API integrations with customer systems
• Manage and prioritise the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders
• Manage risk and issue escalation for the project
• Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation
• Develop scope definition and indicative project plan during the Pre-sales process
• Gather feedback from post-implementation surveys, and work with Professional Services Leaders and other internal stakeholders to continually improve our delivery methodology
• Ensure the customer will be a positive reference to other customers/prospects

Brightflag Jobs in New York City

Brightflag

Implementation Manager

Brightflag