Customer Care Associate

August 22

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Brigit

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We're Brigit We help everyday Americans build a brighter financial future.

finances • financial services • fintech • financial technology • financial wellness

51 - 200

Description

• Respond to emails and live chats (goal is 200/tickets a day, depending on volume) • Learn and be an expert in all the issues/situations our users need assistance with • Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve • Feel comfortable in escalating tickets as required and follow through to resolution • Acknowledge all feedback given from management regarding QA, attitude, or performance reviews • Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management

Requirements

• At least a Highschool Degree or equivalent • 2+ years of experience in customer support • Passion about helping people and providing incredible customer care • Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquiries and solving customer questions in a timely manner • Empathy and problem solving skills • Efficient and clear communication skills to resolve difficult customer issues • Strong ability to spot trends or problems and creatively find solutions • Professional response to negative feedback or user interactions

Benefits

• Medical, dental, and vision insurance • Equity participation • Flexible PTO Policy • 401k plan • Paid Parental Leave • Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support • Monthly reimbursements to use against wifi and cell phone bills • Annual reimbursement for Learning & Development • Help hard working Americans build a brighter financial future • High-growth company at an early stage • A dynamic, flexible and collaborative start-up work environment with a highly talented team