Involuntary churn - accidental payment failure - is a bigger problem than you may think. With Butter, your business automatically recovers an average of 5% of subscription customers lost to legitimate payments failing. This usually means an extra $1M of found revenue per year.

Butter's patented technology optimizes each and every payment for individual success, not in batches, which makes our product much more effective than other tools. The best part is that there is no engineering required. If your business is using Stripe, or other popular PSPs, Butter can be set up in as easily as 10 minutes.

We try to make it as easy as possible for subscription companies to try Butter by offering a free Payment Health Analysis to show you how payment failure is affecting your business today. Plus you only pay when we save you revenue.

Butter Payments

Technical Account Manager

Manage post-sales lifecycle for subscription clients, enhancing customer success with Butter's platform.

• Lead the post-sales engagement, retention, and expansion of your customers, driving overall account health and revenue growth
• Create & share success narratives with the customer by leading routine business reviews, to align on business priorities, performance, provide guidance on optimization opportunities, share Butter roadmap, and identify product expansion opportunities.
• Continuously design, test, and iterate on playbooks and program ideas, monitoring results based on defined customer success criteria
• Create efficiencies for scaled customer outreach and relationship management wherever possible
• Serve as a trusted payments advisor to the customer with consistently responsive and expert service, proactively educating them on Butter’s platform, value, and our industry
• Develop and maintain powerful relationships with executives across customers' business functions: finance, marketing, product, and engineering, understanding their priorities, challenges, and motivations
• Advocate for the customer to internal stakeholders, proactively surfacing key customer feedback and insights to Product Management, Sales, Marketing, and Product Engineering.
• Manage the CRM database with customer information, health, and current status, so leadership and cross-functional teams can make data-driven decisions
• Leverage data literacy along with BI tools to analyze customer data, identify trends, and provide actionable insights that drive customer value.
• Proactively resolve data discrepancies and ensure accurate reporting to support decision-making for internal and external stakeholders
• Drive customer references and case studies and advise on content in partnership with Marketing
• Prioritize time effectively between remote account work and occasional travel commitments

Customer Success Manager

• Oversee the strategy, execution, and performance of the customer success team.
• Create and implement scalable processes to optimize customer lifecycle management and deliver measurable results.
• Cultivate and nurture relationships with key stakeholders to drive retention and growth.
• Partner with cross-functional teams to drive customer success initiatives, ensuring seamless customer onboarding, implementation, and support.
• Coach and mentor the customer success team to achieve optimal results.
• Present regular reports and updates to the executive team.

VP of Customer Success

Sales

• Become an expert in Butter’s suite of payment optimization products
• Lead the sales process from Discovery to Contract with Butter’s largest prospects ($500MM+ and $1Bn+ revenue accounts)
• Deploy outbound sales tactics to create new business opportunities
• Manage a technical sales process selling payments infrastructure services
• Negotiate and execute win-win deals with VP & C-Suite Executives
• Develop powerful relationships with executives across clients business functions: finance, marketing, product, and engineering
• Collaborate internally with marketing, technical account management, solution engineering, data, and product teams to create the best customer buying and onboarding experience
• Consult with leadership and product to deliver market, customer and product feedback
• Manage the CRM database with customer information so leadership and cross-functional teams can make data-driven decisions
• Achieve and exceed quota targets to deliver revenue

Technical Sales - Enterprise

Machine Learning Engineer

Butter is the payments stack for the modern subscription economy. We're building an inclusive remote-first culture that enables our employees to contribute from anywhere in the world. We believe that anyone can have an impact so we want you to join our team to modernize subscription payments. Butter’s impact 4% of subscription customers are lost each year when legitimate payments fail. It’s our mission to process payments more effectively, recovering millions of dollars in lost revenue. Our ML problem space is unique: When you join the Butter ML team, you'll dive into a unique predictive problem: optimizing the recovery of failed payments. Recovering failed payments is a time bound, sequential prediction problem: - Constraints: For every failed payment, you have a number of retries you can attempt across a given timeframe - for example 3 retries over 30 days - Features: You'll navigate through a diverse range of payment information. - Approaches: You'll be tasked with identifying an optimal sequence of retry attempts using novel techniques. - Experimentation: You'll conduct dozens of model iterations and AB tests, directly contributing to the performance of our product.

About Butter Modern subscription companies accidentally lose up to 4% of their total customer base each year due to churn caused by legitimate payments failing (passive churn). These payments fail either because they are falsely detected as fraud or because of archaic systems in an aging payment ecosystem. Butter uses patented machine learning and artificial intelligence to deeply understand the real time state for any given payment and then optimizes for success. Butter offers a free assessment and trial to validate a customer’s found revenue opportunity, integrates with existing payment processors, and charges an ongoing success fee tied to revenue recovered.Butter typically recovers up to $1M or more of found revenue for our customers and gives 1% back to causes that support our mission of enabling anyone anywhere to have access to the things they deserve and need. Butter is well funded by leading investors and offers a competitive benefits package including unlimited PTO, 401k, and comprehensive health insurance. The salary range for this position is $112,000 - $234,800. We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

Butter Payments Jobs in New York City

Butter Payments

Technical Account Manager

Butter Payments

VP of Customer Success

Butter Payments

Technical Sales - Enterprise

Butter Payments

Senior Machine Learning Engineer

Butter Payments