The CCS organization provides expert solutions in the following focused specialties: • Credit Collection Services (CCS):  CCS is widely recognized as one the nation’s largest and most successful collection firms.  Since our inception, we have tirelessly focused our resources in providing the most professional “customer service approach” to debt recovery.  This is largely the reason high-profile creditors utilize our services coast-to-coast. CCS offers seasoned solutions to the following industries; Banking, Cable, Education, Financial Services, Healthcare, Insurance, Retail, Telecommunications, and Utilities.  • Customer Contact Solutions (CCS): CCS is a complete multi-channel contact center, offering clients a “variable” versus fixed cost solution. We provide Automated Voice Messaging programs utilizing advanced text-to-speech technology and inbound/outbound IVR functionality, free to end user and SMS text messaging, e-mail, as well as live agent / on-shore call center solutions.  • ClaimAssist (a division of the CCS Companies): ClaimAssist is one of America's largest revenue cycle management companies. We offer decades of experience servicing healthcare providers nationwide. We employ a dedicated team of experienced healthcare specialists who navigate the entanglements of the legal system to increase your reimbursement rates. We leverage proprietary system technology with industry best practices to ensure we achieve maximum reimbursement while identifying and appealing any short paid claims.To view our current job openings, please visit www.CCSCareers.com.

The CCS Companies

Product Manager

Product Manager defining product roadmap at ComplexCare Solutions.

• The Product Manager is responsible for establishing deep product expertise from a product and market perspective by understanding buyer and user personas, features and functionality, ROI, value proposition, architecture, competitive landscape, voice of customer, and market trends.
• This person has strong communication and influencing skills and collaborates with cross-functional stakeholders (i.e. development, marketing, sales, implementation, client success, legal/risk, finance) in efforts to support their product(s) in market.
• This person is responsible for understanding the jobs to be done and leverages market intelligence, regulatory shifts, client feedback, and internal stakeholder feedback to define and prioritize enhancements (features or operational tools) and new products into a product roadmap.
• A Product Manager is knowledgeable in the Agile framework and follows Agile processes in partnership with the Product Owner to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives.
• This role is also responsible for forecasting and tracking against budget, maintaining a product-level P&L, and tracking product key performance indicators (KPIs).

Full-stack Engineer

Drive development of next generation data & reporting platform for internal and external stakeholders.

• The ‘Principal Data & Software Engineer’ is a hands-on architecture role to drive end-to-end build of next generation data & reporting platform.
• They will support existing data operations such as data pipeline, ETL, data lake / warehouse, data structure development, and troubleshooting of data issues.
• They will be part of the team which is building next generation data & reporting platform.
• This platform will cater internal business stakeholders and external customers to provide insights & forecasting to understand current state of business, improve decision-making for their tactical and strategic goals & KPIs.
• This position will require collaborating with internal business stakeholders and external customers.

Principal Data and Software Engineer

Customer Success Manager

Ensure customer success and drive adoption of ComplexCare Solutions’ products and services.

• Flawlessly execute a comprehensive strategic account plan showing current state, target future state with timeline and an underlying plan to drive adoption and outcomes leading to renewals, expansion and advocacy for each customer;
• Prepare and lead regular, recurring meetings, to include quarterly business and executive business reviews, demonstrating an understanding of the customer’s goals and effectively communicating the value delivered from ComplexCare Solution’s products and services;
• Execute adoption plans to increase utilization and engagement of ComplexCare Solution’s products and services;
• Proactively identify risks to the customer achieving their stated goals and demonstrate influence in driving outcomes, both internally and externally;
• Successfully manage renewal opportunities with each customer, and identify expansion opportunities;
• Build and foster senior-level relationships with the customer’s leadership and decision makers to solidify our partnership and commitment to the customer business;
• Partner with customer stakeholders to understand their goals, provide guidance and recommendations to help them achieve desired outcomes;
• Successfully identify and drive expansion opportunities in existing customer SOWs and identify adjacent opportunities;
• Develop and maintain in-depth product knowledge and expertise regarding all ComplexCare Solutions products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by ComplexCare Solutions customers;
• Maintain compliance with ComplexCare Solution’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solution’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.

Business Development Rep

Lead a sales team to sell healthcare products and services.

• The Director, Business Development is responsible for leading a team selling products and services directly to the healthcare industry.
• Responsible for hiring, managing, motivating and retaining a team of sales agents by creating a repeatable, predictable sales process.
• Grow revenues in the assigned healthcare market through the development of successful Direct Sales programs that support the company’s corporate strategic goals.
• Manage the day-to-day activities required to provide the Direct Sales team with the tools, leads and information needed to sell the products and services into the assigned healthcare market.
• Provide to management daily, weekly, monthly, quarterly and annual reports as required in order that to measure the growth and performance of the Direct Sales team.
• Provide ongoing sales training, product & service training to the Direct Sales team.
• Collaborate directly with the Marketing team in order to ensure appropriate market messaging to our specific audience.
• Create concise rules of engagement for the Direct Sales team and communicate clearly to each member.
• Using professional sales strategies, negotiate agreements and work to close Direct Sale opportunities that benefit the company, our partners and our clients.
• Develop monthly, quarterly and annual forecasts.
• Report to sales leader with up-to-date healthcare industry business drivers and how the company’s solutions can improve the client’s products and services.
• Interface with internal organization (sales, development, marketing, product fulfillment, and product management) to ensure effective customer support in the sales cycle and success of direct sales.
• Other projects and duties as assigned.
• Maintain compliance with ComplexCare Solutions' policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions' Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.

The CCS Companies Jobs in New York City