Cecelia Health is a virtual-first provider organization delivering integrated care to patients across all chronic disease risk profiles based in New York City. Our company partners with pharmaceutical companies, payers, ACOs and self-insured employers to address critical care gaps, reduce variability in care, and improve medication and device adherence. Our virtual specialty care solution delivers the optimal mix of clinical interventions with digital touchpoints. We offer a comprehensive suite of synchronous and asynchronous disease management capabilities including remote clinical coaching, device training, remote patient monitoring, and telemedicine delivered via a national network of specialty providers. We complement our virtual care capabilities with a robust data and analytics suite to deliver meaningful insights to our partners. By combining information from comprehensive patient medical databases with participant clinical data, we segment patient populations and deliver the necessary personalization to address individual needs at scale

Cecelia Health

Operations

Administrative support role for members at a virtual specialty medical practice.

• The Care Navigator – Operations Administrator is a remote role within our Clinical team that is responsible for handling administrative and operational for support our members.
• In this role, the Care Navigator Operations Administrator will transcribe laboratory results, submit device orders, and monitor/process incoming faxes, emails, and voicemails.
• This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.
• Primary Responsibilities: Transcribe Laboratory results.
• Submit device orders (e.g. blood glucose meter, blood pressure monitor, ketone meter, and scale).
• Monitor and process incoming faxes, emails, and voicemails pertaining to members (e.g. incoming labs, patient messages, provider messages, etc.).
• Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app).
• Provide outstanding customer service to all members.
• Compose thoughtful and personalized responses to members on a variety of topics.
• Collaborate with clinicians, team leads, and clinical managers.
• Use critical thinking skills to address member inquiries while always aiming to achieve resolution.
• Support with outbound and inbound calls to members as needed.
• Other duties as assigned.

Cecelia Health Jobs in New York City

Cecelia Health

Care Navigator - Operations Administrator

Cecelia Health