Product Manager - User Experience

July 3

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Cloudflare

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At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.

nginx • lua • go • web performance • web security

1001 - 5000

💰 $150M Series E on 2019-03

Description

• The first time a customer interacts with Cloudflare is critical to their perception of the service. Ensuring an intuitive and successful experience means customers get the most out of our service. Success in this role requires building an understanding of how customers across varied industries and abilities start to use our platform and working across various teams to uncover solutions that scale to ensure all customers are successful with Cloudflare from day 1. • In this role you will shape the user experience, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise progressive workflows that solve them. You will work to educate and enable users to quickly configure their account and provide data-driven recommendations for how to continue their journey with our service. We operate with small teams of highly motivated and experienced engineers and product professionals. • The ideal candidate is entrepreneurial-minded and thrives in a fast-paced and goal-driven environment. You will need a strong understanding of networking and be highly motivated to continue learning new domains. You have outstanding communication and collaboration skills and are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused and emphasize getting things done while paying attention to important details. You have several years of experience working with enterprise, SaaS, or security technologies. You have a passion for building SaaS products and want to solve the problems of performance, security, and reliability of the Internet.

Requirements

• 5+ years of product management experience with demonstrated ability to identify opportunities, and then define and deliver products • 3+ years of experience building and shipping infrastructure or other technical products • Extremely comfortable working with and deploying security and networking products • Proven ability to manage multiple, simultaneous projects that require coordination across departments or multi-disciplinary teams, and ongoing communication with stakeholders • Ability to validate early ideas through quantitative and qualitative methods (A/B and multivariate testing, user testing, etc). • Passion for partnering closely with design to deliver engaging user experiences • Ability to create custom dashboards and reports in tools like Grafana, Kibana, and Looker • Expertise in resource and documentation development for client experience • Familiarity with growth, onboarding, and/or personalization to simplify processes for client success • Experience balancing execution, agility, and culture at a fast growing business • Exceptional communication, presentation, organizational and analytical skills at the executive level • Strong empathy, curiosity, and problem solving abilities

Benefits

• Medical/Rx Insurance • Dental Insurance • Vision Insurance • Flexible Spending Accounts • Commuter Spending Accounts • Fertility & Family Forming Benefits • On-demand mental health support and Employee Assistance Program • Global Travel Medical Insurance