Cloudskope is a Global Risk Management and Technology firm founded in 2016. The company provides technology and security solutions for some of the world's leading companies and government agencies.  

Our experienced team of military, intelligence, and technology professionals have helped organizations navigate some of the worst disasters, including 9/11, Operation Enduring Freedom, and the recent COVID-19 global pandemic.  

Decades of experience combined with a global network of intelligence assets and partners uniquely positions us to help clients identify, understand, and mitigate a wide range of security risks, and design and implement the latest technologies.


We help companies prepare for the next generation of global risks.  We are a managed IT services and cybersecurity firm and referred to as the technologists behind the entrepreneurs.

We serve the Dallas Fort Worth, Texas region including:
Addison
Allen
Arlington
Carrollton
Denton
Frisco
Garland
Irving and Las Colinas
McKinney
Mesquite
Plano
Richardson
Rockwall

CLOUDSKOPE

Support Engineer

Support Engineers provide technical support for Cloudskope customers and partners.

• Support Engineers serve as frontline technical resources for Cloudskope’s customers and partners.
• Deliver unique value by collaboratively and reactively solving customer problems.
• Maintain and support customer networks, handle customer tickets, and drive them to resolution.
• Provide an outstanding technical support experience to our business customers.
• Own and manage the customer experience over the phone and Web.

IT Support Engineer

• Support Engineers (SE) serve as frontline technical resources for Cloudskope’s customers and partners via phone, email, or on-site. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. You will monitor, maintain and support customer networks, handle customer tickets, and drive them to resolution.
• You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups), or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

CLOUDSKOPE Jobs in New York City

CLOUDSKOPE

IT Support Engineer

CLOUDSKOPE

Remote IT Support Engineer

CLOUDSKOPE